Man and Van Belgravia Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Belgravia provides removal, transportation and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings shown below:

1.1 We, Us, Our: Man and Van Belgravia, the service provider supplying man and van, removal, and associated services.

1.2 You, Your, Customer: The individual or business entering into a contract with us for the supply of services.

1.3 Services: Any man and van, removal, packing, loading, unloading, transportation, storage, or related services that we provide.

1.4 Goods: The items, belongings, furniture, equipment, boxes or other property that we are requested to move, transport, handle or store.

1.5 Booking: Any request for services that has been accepted and confirmed by us, whether made online, in writing, or verbally.

1.6 Working Time: The time from when our team arrives at the collection address until completion of the service, including any waiting time caused by you or third parties.

2. Scope of Services

2.1 Our core services include man and van removals, household and office moves, local collection and delivery, internal moves, and associated loading and unloading.

2.2 Additional services, where agreed in advance, may include packing, supply of packing materials, dismantling and reassembling of basic furniture, and short-term holding of goods in our vehicle during the moving process.

2.3 We do not provide professional installation of appliances, plumbing or electrical services, specialist hoisting services, or long-term storage unless expressly agreed in writing.

2.4 Any information provided by us regarding estimated timings, capacities, or suitability of services is a guide only and does not constitute a guarantee unless we expressly state otherwise in writing.

3. Booking Process

3.1 You may request a quotation or make a booking by phone, online form, or in writing. All bookings are subject to availability and our acceptance.

3.2 When requesting a quotation, you must provide accurate and complete information, including:

a) Collection and delivery addresses, access details, and any parking restrictions.

b) The nature, approximate quantity, and size of the goods to be moved.

c) Any heavy, fragile, valuable, or unusual items.

d) The required date and approximate time of the service.

3.3 We may adjust our quotation or apply additional charges if the information you provide is incomplete, inaccurate, or changes materially before or during the service.

3.4 A booking is only confirmed when we have accepted your request, agreed a date and time, and you have accepted the quoted price or applicable rate.

3.5 We reserve the right to refuse, cancel, or suspend any booking where we believe the job cannot be carried out safely, lawfully, or within our operational capacity.

4. Prices and Quotations

4.1 Prices may be provided as an hourly rate, a fixed price, or a combination of both, depending on the nature of the booking.

4.2 Hourly rate jobs will be charged from the agreed start time or arrival at the collection address, whichever is earlier, until completion, with any agreed minimum charge applying.

4.3 Fixed price quotations are based on the information provided by you and are valid for a limited period as stated at the time of quoting. We may revise a fixed price if:

a) The scope of work changes.

b) Access is more difficult than described.

c) Additional floors, distances, or waiting times are involved.

4.4 Unless otherwise stated, prices do not include parking fees, congestion charges, tolls, or other third-party costs, which may be added to your final invoice.

4.5 All prices are quoted in pounds sterling. If applicable, any taxes or government charges will be added in accordance with UK law.

5. Payments

5.1 Unless otherwise agreed in advance, payment for our services is due immediately upon completion of the job on the day of service.

5.2 We accept common UK payment methods as notified to you at the time of booking. We do not accept payment by cheque unless agreed in advance.

5.3 For larger moves, long-distance work, or business customers, we may require a deposit or partial prepayment to secure the booking. Any required deposit will be notified to you before confirming the booking.

5.4 If you fail to make payment when due, we reserve the right to:

a) Charge reasonable late payment fees and interest in accordance with applicable UK legislation.

b) Withhold delivery of goods until full payment is received.

c) Retain the goods in our possession under a lien until settlement of outstanding sums.

5.5 You are responsible for all charges incurred in connection with payment, including any bank, card, or transfer fees, particularly where payment is made from outside the UK.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice as early as possible.

6.2 If you wish to cancel or reschedule a booking within 48 hours of the agreed start time, we may charge a cancellation fee to cover reasonable costs and loss of opportunity.

6.3 Cancellations on the day of service or after our team has been dispatched may be charged up to the full minimum fee or a proportion of the quoted price, at our discretion.

6.4 If access is not available, you are not present, or you have not taken reasonable steps to ensure that we can carry out the work at the agreed time, this may be treated as a late cancellation and charged accordingly.

6.5 We may cancel or postpone a booking if events beyond our reasonable control occur, including severe weather, vehicle breakdown, accidents, road closures, staff illness, or safety concerns. In such cases, we will seek to reschedule as soon as reasonably possible. We will not be liable for losses arising from any such necessary changes, save for refunding any prepayments relating to unperformed services.

7. Your Responsibilities

7.1 You must ensure that:

a) You are present or represented at the collection and delivery addresses.

b) Goods are properly packed, labelled, and ready for transport unless we have agreed to provide packing services.

c) All items to be moved are clearly identified and separated from any items not to be moved.

d) Access is safe, lawful, and reasonably clear for our vehicle and staff.

e) Any lifts, parking spaces, or building permissions are arranged where necessary.

7.2 You must not ask our staff to carry out any illegal activity, unsafe lifting, or work outside the agreed scope. We may refuse any request that, in our judgement, is unsafe or unlawful.

7.3 You are responsible for securing valuables, documents, cash, jewellery, and items of sentimental or special value. We recommend that you carry such items personally and do not include them in the goods to be moved.

8. Goods Not Accepted and Dangerous Items

8.1 We do not accept for removal or transport any of the following without our prior written consent:

a) Hazardous, explosive, or flammable materials, including gas cylinders, fuel, paint, solvents, and chemicals.

b) Illegal goods, stolen items, or contraband.

c) Live animals or plants requiring special conditions.

d) Perishable or temperature-sensitive goods.

e) Items requiring specialist handling or licences not held by us.

8.2 If such items are transported without our knowledge or consent, we accept no liability for their loss or damage, and you shall be responsible for any resulting damage, legal issues, or costs.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in performing our services. However, our liability is subject to the limitations set out in these Terms and Conditions.

9.2 We are not liable for:

a) Normal wear and tear, minor scuffs, or superficial scratches that occur despite reasonable care.

b) Damage arising from inadequate or improper packing by you or a third party.

c) Damage to goods where you have instructed us to move items against our advice regarding safety or suitability.

d) Loss or damage arising from inherent defects, pre-existing damage, or fragility of items.

9.3 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event no later than seven days after completion of the service. You must provide reasonable evidence of the damage and value of affected items.

9.4 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable estimated value of the affected items and may be capped at a level notified to you in advance. You are responsible for arranging any additional insurance you deem necessary.

9.5 We are not liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity, arising from or in connection with our services.

10. Access, Property and Parking

10.1 You are responsible for ensuring that we have suitable access to the property and for securing any necessary permissions or permits.

10.2 You must inform us in advance of any restricted access, low bridges, narrow roads, height or weight limits, or parking restrictions that may affect our vehicle.

10.3 You are responsible for the cost of any parking fees, permits, fines, or penalties incurred as a direct result of inaccurate information provided by you or failure to arrange appropriate parking or access.

10.4 While we take reasonable care to avoid damage, we are not liable for damage to driveways, surface coverings, or garden areas where access for the vehicle has been agreed by you.

11. Waste and Disposal Regulations

11.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection business and will not remove household rubbish, builder's waste, or hazardous materials unless explicitly agreed and carried out under appropriate licences where required.

11.2 You must not present for removal any waste or materials that would breach UK environmental or waste disposal regulations.

11.3 Where we agree to dispose of unwanted items, this will be carried out at authorised facilities only. Additional charges may apply for disposal, recycling, or handling of bulky or difficult items.

11.4 We reserve the right to refuse to take any items we reasonably believe constitute prohibited or hazardous waste, or would otherwise cause a breach of law or licence conditions.

12. Delays and Events Beyond Our Control

12.1 We will make reasonable efforts to meet agreed dates and times, but timing is not guaranteed unless expressly confirmed in writing.

12.2 We are not liable for delays or failures in performance caused by factors beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, weather, breakdowns, industrial action, or third-party actions.

12.3 If a delay occurs due to circumstances within your control, additional waiting time may be charged at our standard hourly rate.

13. Insurance

13.1 We maintain appropriate insurance cover for our operations in line with industry practice. Details are available on request.

13.2 Our insurance does not replace your own contents, business, or specialist insurance. You are encouraged to ensure that your own policies cover removals and transit where needed.

14. Complaints

14.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the team on site at the earliest opportunity so that we can try to resolve it immediately.

14.2 If the matter is not resolved at the time, you should submit a written complaint as soon as reasonably possible, explaining the nature of the issue and providing supporting information.

14.3 We will investigate your complaint and respond within a reasonable timeframe. We may request further information or evidence to assess the matter properly.

15. Data Protection and Confidentiality

15.1 We will collect and use your personal information only as necessary to provide our services, manage bookings, process payments, and comply with legal obligations.

15.2 We will handle your data in accordance with applicable UK data protection laws. We do not sell your personal data to third parties.

15.3 We may share your information with trusted third parties solely where required to deliver our services or fulfil legal or regulatory requirements.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

16.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by us.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remainder of the Terms and Conditions shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man and Van Belgravia, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.