Man And Van Belgravia Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Belgravia provides moving, transport, collection and related services to residential and commercial customers. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. They are designed to create a clear, fair and practical service arrangement, with responsibilities shared between the customer and the service provider.

Throughout this document, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Belgravia brand. References to “you” and “your” mean the customer receiving the service. These terms apply unless we agree otherwise in writing.

We recommend that you read this page carefully before placing a booking. If any part of these terms is unclear, you should raise it before the service begins. Once a booking is confirmed, the contract is formed and these terms will apply to the extent permitted by law.

1. Booking Process

Bookings for man and van services in Belgravia may be requested by phone, email, or any other method we make available from time to time. A quotation may be provided based on the information supplied by you, including the collection and delivery addresses, access conditions, property type, timing, volume of items, and any special handling requirements. Quotations are usually based on the details available at the time and may change if the actual service differs from the information provided.

For a booking to be confirmed, we may require acceptance of the quotation, a deposit, or full payment in advance depending on the nature of the job. A booking is only secured once we confirm it in writing or otherwise acknowledge acceptance. Man and Van in Belgravia is not obliged to hold a time slot until confirmation is issued. Please ensure all job details are correct, including loading restrictions, parking limitations, stair access, lift availability and any fragile or high-value items requiring extra care.

2. Service Scope and Customer Responsibilities

Our services may include the loading, transport and unloading of items, as well as related labour agreed in advance. Unless agreed otherwise, we do not dismantle or assemble furniture, disconnect appliances, move hazardous materials, or enter areas that are unsafe or inaccessible. If you require additional services, they must be arranged in advance and may be subject to extra charges.

You are responsible for ensuring that items are ready for collection at the agreed time, suitably packed where appropriate, and legally eligible for transport. Any items of exceptional weight, fragility, or value should be disclosed in advance. You must also provide accurate information about access and any restrictions that could affect the work. If the vehicle cannot reach the collection point due to incorrect information, blocked access, parking issues or other avoidable obstacles, waiting charges, redelivery charges, or cancellation fees may apply.

3. Payments

Unless otherwise agreed in writing, payment is due on completion of the service and before unloading is finalised, or at another time specified in the quotation. We may accept bank transfer, card payment, cash, or other methods as permitted. All prices are stated in pounds sterling unless clearly indicated otherwise. Any quoted price may be based on hourly rates, fixed fees, minimum charges, or a combination of these, depending on the scope of the job.

Additional charges may apply where the actual work differs from the agreed description. Such charges may arise from delays beyond our control, extra labour, additional vehicle time, congestion, parking fines caused by inaccurate information, or further handling requested during the job. If payment is not made when due, we reserve the right to suspend the service, retain goods in accordance with law where applicable, and recover any outstanding sums and reasonable recovery costs.

Where a deposit has been paid, it may be treated as part payment of the total fee unless the booking is cancelled in circumstances that allow us to retain the deposit under these terms. Promotional rates, discounts or special offers may be subject to separate conditions and can be withdrawn without notice if they have been misapplied or if the booking details change materially.

4. Cancellations, Rescheduling and Delays

If you wish to cancel or reschedule a booking, you should notify us as early as possible. Cancellation charges may depend on how much notice is given and whether vehicles, staff or equipment have already been allocated. Unless stated otherwise in your quotation, cancellations made with short notice may attract a fee to reflect reserved time and administration costs.

If you are not ready at the agreed time, or if access is delayed through no fault of ours, waiting time may be chargeable. We may also need to rearrange the service if weather conditions, traffic disruption, vehicle breakdown, safety concerns or other events outside our control make the original schedule impractical. In such cases, we will try to offer a reasonable alternative, but we are not responsible for indirect losses caused by a rescheduled appointment.

If we must cancel because of circumstances beyond our control, including mechanical failure or staff unavailability due to emergency, we will use reasonable efforts to notify you promptly and to offer a new date or refund any prepaid sum for the affected service where required. We are not liable for consequential loss resulting from unavoidable delay, provided we have acted reasonably and in good faith.

5. Liability and Limitations

We will take reasonable care when handling your belongings, but liability is limited in accordance with these terms and applicable law. You are responsible for ensuring that items are appropriately packed unless we have expressly agreed to pack them. We are not responsible for damage caused by pre-existing defects, inadequate packaging, inherent weakness, normal wear and tear, or incorrect instructions from you.

Where loss or damage is caused by our proven negligence, our liability will normally be limited to the reasonable repair or replacement value of the affected item, taking account of age, condition and depreciation. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

We are not liable for loss of earnings, missed opportunities, business interruption, or other indirect or consequential losses. If you ask us to move items of particularly high value, rare items, antiques, jewellery, art, or sentimental goods, you should arrange suitable insurance. Unless we expressly agree in writing, we do not insure goods beyond the scope of our standard responsibility under law.

6. Waste Regulations and Disposal Services

If our service includes collection, removal, disposal or transport of waste, it is your responsibility to ensure that the waste is lawful to handle and that you have the right to request its removal. We will only collect and dispose of waste in accordance with applicable UK waste regulations, environmental rules and duty of care obligations. This includes proper segregation, lawful transfer and use of authorised disposal or recycling facilities where required.

We do not accept hazardous, clinical, chemical, explosive, pressurised, infectious or otherwise prohibited waste unless this has been specifically agreed in advance and can be handled legally. If prohibited items are discovered, we may refuse collection or leave those items behind, and you may still be charged for time and attendance. You must not present waste in a way that creates a risk to our team, the public or the environment.

Where a waste transfer note, inventory, or other record is required by law or by the nature of the job, you agree to provide accurate information and sign any necessary documentation. Under the relevant environmental framework, waste must not be abandoned, fly-tipped or mixed in a way that breaches legal obligations. By instructing us to remove waste, you confirm that the waste is yours to dispose of or that you are authorised to arrange its disposal.

7. Access, Parking and Site Conditions

You are responsible for arranging reasonable access and for informing us about any restrictions that may affect the service. This includes loading bays, permits, controlled parking zones, security gates, concierge procedures, lift reservations, floor restrictions, narrow stairways and any other physical or operational barriers. If permits or permissions are required, you must obtain them in advance unless we have expressly agreed to do so.

Where parking charges, penalties or tolls are incurred because of inaccurate information or lack of suitable arrangements on your part, you agree to reimburse those costs if we have had to pay them in order to complete the service. We may refuse to undertake work if conditions are unsafe, unlawful or beyond the agreed scope. Our staff may also decline to move an item if, in their reasonable opinion, doing so would risk injury or property damage.

If items must be carried over a long distance, through multiple flights of stairs, or via difficult access points, additional labour time may be charged. The quotation assumes ordinary access unless otherwise stated. If access is materially worse than described, we may revise the price before continuing with the job.

8. Insurance, Claims and Complaints

We maintain such insurance as we consider appropriate for our operations, but this does not create any guarantee beyond the liabilities stated in these terms. Any claim for loss, damage or shortage must be reported as soon as reasonably possible and, where practical, before the job is completed. You should allow us the opportunity to inspect the issue and, where appropriate, to remedy it.

Claims must be supported by sufficient evidence, such as photographs, item descriptions, receipts or other proof of value where relevant. If damage is caused during transit or handling and we accept responsibility, we may choose to repair, replace or compensate for the item up to the limit set out in these terms and subject to lawful exclusions. Minor scuffs, cosmetic marks or trivial damage that do not materially affect use may not amount to a compensable claim.

If you wish to raise a complaint about the service, you should do so promptly so we can investigate and respond. We aim to act fairly and resolve issues in a practical manner. Nothing in these terms prevents you from exercising statutory rights that cannot be excluded under UK law.

9. Customer Conduct and Safety

You and any persons present at the property must behave in a lawful and cooperative manner. We may refuse to continue work if there is abusive language, harassment, unsafe conduct, intoxication, violence, or any other situation that places staff at risk. We also reserve the right to stop work if we believe a property is unsafe or if continuing would breach health and safety requirements.

You must ensure that children, pets and vulnerable persons are kept away from loading areas unless it is safe and appropriate for them to be present. It is your responsibility to safeguard items that are not part of the booking and to remove valuables, personal documents, cash and medication before the service begins. We are not responsible for items left unattended in a property or vehicle unless we have expressly agreed to take custody of them.

Any unlawful request, including a request to move prohibited goods, evade regulations, or misdescribe the nature of items being transported, may result in immediate refusal of service and may be reported where required by law. Our team may also document the condition of items or the site before and after the service for operational and evidential purposes.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute unless mandatory consumer law provides otherwise. If any provision is found to be unlawful, void or unenforceable, that provision will be treated as severed to the minimum extent necessary, and the remainder of the terms will continue in force.

Man And Van Belgravia may update these terms from time to time to reflect changes in law, operational practice or service structure. The version in force at the time of booking will normally apply to your contract unless a change is required by law. Continued use of the service after any update will be treated as acceptance of the revised terms where lawful.

These terms are intended to create a clear and balanced relationship for anyone booking Belgravia man and van services. If a conflict arises between these terms and a specific written agreement, the written agreement will prevail only to the extent of that conflict.